Refund policy

Return & Refund Policy

Last Updated: June 2026

At Aloha Moon Co., we're committed to creating products you'll love. Because many of our items are made especially for you after your order is placed, our return policy varies depending on the type of product purchased.

Made-to-Order Products

Our graphic apparel, sweatshirts, t-shirts, seasonal designs, mugs, and many gifts are made-to-order specifically for you.

For this reason, we do not accept returns or exchanges for:

  • Ordering the wrong size

  • Ordering the wrong color

  • Changing your mind

  • Accidental purchases

  • Buyer preference

Please review sizing charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your made-to-order item arrives damaged, defective, or you receive the wrong product, we'll make it right.

Please contact us within 30 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the product and packaging

Once reviewed, we'll gladly provide either:

  • A replacement at no cost, or

  • A full refund, when appropriate.

Boutique Collection

Our Boutique Collection may include clothing and accessories fulfilled by trusted apparel partners.

Eligible boutique items may be returned if:

  • The return request is submitted within 7 days of delivery

  • The item is unworn, unwashed, and unused

  • Original tags are attached

  • The item is in its original packaging

Customers are responsible for return shipping unless the item arrived damaged or incorrect.

The following items are considered Final Sale and cannot be returned:

  • Jewelry

  • Swimwear

  • Bodysuits

  • Beauty products

  • Intimates

  • Clearance or discounted items

  • Personalized or custom products

Order Changes & Cancellations

Because production begins quickly, orders may only be canceled or modified within 2 hours of purchase.

After production has started, we're unable to make changes.

Lost Packages

If your package appears lost in transit, please contact us within 30 days of the estimated delivery date.

If tracking shows "Delivered," please first check:

  • Around your property

  • With neighbors

  • With your local post office or carrier

We'll gladly help investigate any shipment issues.

Refund Processing

Approved refunds are issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Questions?

We're always happy to help.

Email us anytime at:

hello@alohamoonco.com